FAQ

Frequently Asked Questions regarding our services and bookings.

QUESTIONS / ANSWERS

Frequently Asked Questions

Find answers to the most common questions our clients ask us before booking their trek. If you can't find your answer here, feel free to contact us.

Our comprehensive Mount Rinjani Trekking packages include a professional English-speaking guide, experienced local porters, all camping equipment (tents, sleeping bags, mats), all meals and drinking water during the trek, Mount Rinjani National Park entrance tickets, and transport/hotel pick-up.
The Sumbawa Whaleshark tour is a once-in-a-lifetime experience where you can swim alongside gentle giants in Saleh Bay. The package covers boat transfers, snorkeling gear, a local guide, breakfast, and documentation. It's perfectly safe and operated with strict eco-friendly guidelines.
Mount Rinjani requires a good level of physical fitness due to steep and challenging terrain. We generally recommend it for ages 12 to 60. For families with younger children or those seeking a lighter trip, we highly recommend our Lombok Tour or Komodo Island cruise options.
Booking is easy! You can browse our Packages page, select your desired tour, and click "Book Now" to contact us directly via WhatsApp. We will discuss availability, dates, and tailor the itinerary to your preferences before securing your reservation.
Our Komodo Island sailing trip takes you through the spectacular Komodo National Park. Highlights include seeing the legendary Komodo Dragons, hiking Padar Island for sunrise views, snorkeling at Pink Beach, and swimming with Manta Rays at Manta Point.
Absolutely! While we have set Lombok Tour packages covering waterfalls, beaches (like Kuta and Pink Beach), and traditional villages, we can fully customize your itinerary based on your interests, duration of stay, and hotel location.
For trekking: good hiking shoes, a warm jacket, headlamp, and personal medication. For island & whaleshark tours: swimwear, sunscreen, sunglasses, comfortable sandals, and a camera. We provide the major gear so you can travel light!
We accept secure payments via online bank transfer, Wise, and cash upon arrival in Lombok. A deposit is usually required to secure permits and boat reservations, with the balance paid before departure.

STILL HAVE QUESTIONS?

Our team is available 24/7 to assist you with any further inquiries about our trekking packages and services.

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